Support

If you have any issue installing or operating the application on your phone, we are here to assist.  support@globalalertnetwork.com 

See below for more information on how the application works on you phone:

Android

Alert Control:

You can decide how you want to the alert presented on your phone by opening the application, hit the Menu/Options button and select settings.  There you will be able to decide how you what the alert to act when it is triggered – Vibrate and Audio, Audio only, Vibrate only and Visual only.

Unread Alerts in the inbox:

We send the alerts in your area and they only play if you are in the alert zone.  You can check traffic before you leave to see if there are any incidents or flow problems in you potential route.

Control Volume:

Open the application and hit the Menu/Options button and select settings.  There you will see you can control the volume of the alerts.

Mute Location:

You have the ability to mute alerts based on your location.  Open the application and go into the desired service.  Hit the Menu/Options button and select mute location.  Now alerts will go into the box but will not play.  To unmute to the same process but now you will be give the chose to unmute the location.

iPhone

Enable/Disable Alert:

You can enable or disable an alert service by opening the application and selecting that service.  Then select Options and then Settings.  There you can turn alerts on and off.

Schedule:

You have the ability to decide what time of the day you would like to receive an alert if one is active.  Select the service you want to schedule.  Then select Options and then Settings.  There you can select times you do not want to receive alerts.

Create Areas of Interest to receive alerts:

You can select multiple areas of interest you would like to receive alerts.  From the home screen of the application select Settings.  From there you will be able to select an Areas of Interest along with the size the area.  You will receive all alerts in the radius you have select from you are of interest.

Unread Alerts in the inbox:

We send the alerts in your area and they only play if you are in the alert zone.  You can check traffic before you leave to see if there are any incidents or flow problems in you potential route.

BlackBerry

Alert Control:

You can decide how you want to the alert presented on your phone by opening the application, hit the Menu/Options button and select settings.  There you will be able to decide how you what the alert to act when it is triggered – Vibrate and Audio, Audio only, Vibrate only and Visual only.

Mute Location:

You have the ability to mute alerts based on your location.  Open the application and go into the desired service.  Hit the Menu/Options button and select mute location.  Now alerts will go into the box but will not play.  To unmute to the same process but now you will be give the chose to unmute the location.